Versions — each applies from its date until the next one takes effect:
Cuatro is a padel matchmaking app operated in Ontario, Canada. "We" means Cuatro; "you" means the person using the app. We are accountable for your personal information. Our privacy officer can be reached at [email protected].
This policy covers the Cuatro app and the systems behind it. We follow the Personal Information Protection and Electronic Documents Act (PIPEDA) and, for people in Quebec, Law 25 (the Act respecting the protection of personal information in the private sector). It is published in English and French; in Quebec the French version prevails, elsewhere the English one.
What you give us: your email address (to sign in; there is no password), your name, gender and gender preference for games, skill level (entered by you, from the in-app assessment, or from World Padel Rating if you connect it), playing side, the area you play from (a square about 1 km across; we never store a precise position), your club and travel limits, your weekly availability, the dates of a trip if you turn on travel mode, your language and your notification settings.
What using the app creates: your games and invitations, chat messages, ratings and level reads you give and receive, a no-show record, favourites, blocks, groups and reports, invitation codes you share, your answers to questions from Cuatro (some kept with your name, some without), whether you took a step a message from Cuatro suggested, and the record of which versions of our Terms and this policy you accepted.
What your device gives us: a push notification token if you allow notifications, and the version of the app you run.
What we do not collect: your phone number, contacts, photos, calendar, payment information, or precise or background location. A position your phone gives the app to move the map or to notice a trip is used on your phone and never sent to us. There is no analytics or advertising tracking, and we never sell personal information.
Other players see: your name, skill level and World Padel Ratings (if connected), playing side, gender, a general neighbourhood (a place name, never a street), badges, kudos, and how often you have played together.
Kudos and "Plays better". When at least three players give you the same positive reason, or say you play better than your level, every signed-in player sees it on your card, with a count but never who gave it. Other ratings and level reads are seen by nobody but their giver.
Games still filling. When you take a seat in a game that is still filling, the players it is offered to see your name with its time and place. The players confirmed in it see everyone invited or lined up, and whether they declined, were un-invited or did not reply. "Hide my name in forming games" (Account & security) shows you as "Player" to people browsing, but not to the players confirmed in that game. A note or a new time you send when declining appears in the game's chat under your name.
Choosing whom to invite. Any signed-in player can list players near a court for a time they choose, with a match percentage and labels such as "Not their usual time", "Playing then" and "Travelling". The percentage takes favourites into account, both ways. By checking different times and comparing percentages, a player can work out when you are usually free, playing or away, and sometimes who has favourited whom. In a game started from favourites, its confirmed players can see whom the organiser favourited.
Travel mode. Nobody sees your trip dates, except that the owner of a favourite group you belong to sees its last day once it has started.
Never shown to other players: your email address, exact area, travel limits, gender preference, availability as a timetable, no-show record, your answers to questions from Cuatro, who has favourited or blocked you (except as described above), and reports.
We use it to match you with games and suggest players to groups, to run the games you join, to help players choose whom to invite, to show kudos, to respect travel mode, to send you the notifications and messages you have allowed, to learn what players think, to tell you about changes to our documents, to keep the community safe, and to operate and fix the service.
Some messages from Cuatro are sent automatically, by rules our team writes: at most one per message, none if you had one in the last 7 days, and only between 9:00 and 20:00 local time.
We rely on your consent, given when you create your account. You can withdraw it at any time by deleting your account.
Each service provider gets only what it needs:
Outside Canada. Push notifications, update checks, map and search requests, and the World Padel Rating connection are processed outside Canada, mostly in the United States, and are subject to the laws there. As Law 25 requires, we have assessed these transfers and consider them proportionate: they carry little information, most of it transient, and the app cannot work without them.
We may also disclose information where the law requires it.
You can delete your account from Account & security. It is immediate and permanent. We destroy your login, email address, profile and preferences, relationships, tokens, notifications, World Padel Rating data, trip, level reads, kudos, consent record, your named answers and message records, and the content of every chat message you sent.
Games you played in, and ratings you gave or received, are kept with your identity removed, because they are also other players' records. Answers you gave without your name are not linked to you and stay in their question's results.
You can ask to access and get a copy of your information, correct it (most of it directly in the app), withdraw your consent by deleting your account, and ask how we handle it. Write to [email protected]; we answer within 30 days. If you are not satisfied, you can complain to the Office of the Privacy Commissioner of Canada (priv.gc.ca).
We cannot show you individual ratings or level reads about you, or your no-show record, because that would reveal other players' assessments. If you think one is wrong, write to us.
You also have the right to portability (your information in a structured, commonly used format), to ask us to stop disseminating or de-index information that seriously harms your reputation or privacy, to learn our privacy officer's name and title, and to complain to the Commission d'accès à l'information du Québec (cai.gouv.qc.ca).
Automated decisions. Which games you are shown, whether you are suggested to a group, and when an automatic message reaches you are decided by automated processing alone, from your skill, availability, area, travel limit, gender preference, favourites and game history. You can submit your observations and ask for a person to review a decision at [email protected], and we will tell you what information was used and how to correct it.
You must be at least 18 to use Cuatro. If we learn that a younger person has an account, we delete it.
Access is enforced by the database itself, information is encrypted in transit and at rest, and sign-in uses a one-time link or code. If a breach creates a real risk of significant harm, we will notify you and the privacy regulators, as the law requires.
We will email you before a new version of this policy takes effect, with a summary of what changed and a link to it. If you disagree, you can delete your account at any time (section 8).